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David J. Roberts
Chief of Emergency Communications
The Communications Section is commanded by Chief Roberts. Responsibilities include the Administrative Section, 911 Emergency Call Operators, Fire / Medical Communications and New Castle County Police Dispatch Operations.
Site Last Updated
3/24/10
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HOW TO REPORT A CRIME.
Dial 9-1-1 for all police emergencies. A police emergency is when IMMEDIATE POLICE RESPONSE IS NECESSARY to protect life and/or property. If a crime is actually occurring it is important that you tell the 9-1-1 call-taker that the crime is IN PROGRESS. Stay calm and answer any questions that the call-taker may ask. STAY ON THE LINE. Remember that the 9-1-1 call-taker is not the one dispatching the call to responding units. Continue to update the call-taker of the situation so they can provide current and accurate information to the dispatcher.
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The 911 Center is the lifeline between the citizens needing assistance and the proper emergency agency being dispatched to render professional services. It is our intent to provide you with informative and useful information regarding the 911 system and how to use it.