Dispatcher Recognized for efforts during the delivery of newborn.
Congratulations to Fire Medical Communications Supervisor Jamie Rosseel (Emergency Communications Division), Paramedics Pamela Hartsky and Stacey Trohanis (Emergency Medical Services Division) and Officer David Hildick (Police Division) for their recognition on the 6 p.m. edition of Channel 6 Action News on May 2nd. All personnel, in addition to the ambulance crew from the Talleyville Fire Company, were invited back to the home where they responded on April 17, 2008 for an emergency childbirth.
Fire Medical Communications Specialist
Scott W. Dunkelberger receives National Attention
 
As the recipient of the 2008 Dispatcher of the Year Award.
This award was presented Wednesday, April 23, 2008 at the Opening Ceremonies of the
National Academy of Emergency Dispatch (NAED)
National Conference “Navigator 2008”
Held in Baltimore this week.
On November 13, 2007 at 4:17am a 15 year old fremale called 911 reporting that she and her three siblings were trapped by smoke on the second floor of the house and they can't get out.
Scott was awarded by the NAED for how well he performed using The National Academy of Emergency Dispatch Fire Protocol to its maximum potential. Scott delivered Post Dispatch and Pre-Arrival instructions as scripted while remaining calm and keeping the caller focused on the tasks at hand.
The entire shift worked togeather that morning getting the correct response to the correct location.
In less than 8 minutes firefighters had been alerted, responded, made their way
through thick 1st and 2nd floor smoke condition to the victims location and began egress with the Incident Commander reporting all occupants out of the house at 0425 am the initial call started at 04 17 am.

William F. Streets
Communications Team Leader Honored as Communications Center
Director of the Year by APCO
Mid-Eastern Chapter
April 12, 2007
Bill has completely dedicated himself to public service. He constantly seeks ways to improve service to the citizens of New Castle County and to the Fire and Emergency Medical Services within New Castle County and the City of Wilmington.
His Allegiance to this agency is unsurpassed. His leadership and mentoring of communications personnel is exemplary. His unselfish dedication to duty and desire to serve the agencies and the public is beyond reproach.
Bill’s undying loyalty is incredible. Therefore I am nominating William F. Streets as the APCO Communications Center Director of the year.
Submitted by:
Chief David J. Roberts
New Castle County Department of Public Safety
New Mobile Communications Vehicle |

New Castle County Emergency Communications Division recently took delivery of their new Mobile Communications vehicle custom built by LDV.
The vehicle was designed to respond to major events in New Castle County to serve as an Incident Command Vehicle. Incident Command serves all aspects of Emergency Services, Police, Fire, Ambulance, and Emergency Management, bringing the Commanders of each department together in one area as well as other Officials throughout the County and State.
Having all the Incident Commanders in one area can help mitigate an incident to a successful conclusion.
This vehicle will serve the citizens throughout the County as a back up mobile communications dispatch center, should we ever need to temporarily relocate the 9-1-1 center.
VIEW SLIDE PRESENTATION OF THIS VEHICLE |